Customer Service Representative Jobs in Los Angeles, CA
Customer service in Los Angeles runs heavily through health care, from L.A. Care Health Plan's downtown contact center to patient access desks at Cedars-Sinai and Kaiser Permanente. Local reps earn a median near $23.50 an hour, and bilingual Spanish is a real edge. Here are the current openings, then who is hiring.
Current customer service representative Openings in Los Angeles, CA
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Customer Service Representative Work in Los Angeles
Much of the customer service hiring posted in Los Angeles right now comes from health systems and health plans. L.A. Care Health Plan, the county's public health plan, staffs its member contact center from downtown, while Cedars-Sinai in Beverly Grove runs a Patient Access Contact Center that schedules and registers patients for its specialty clinics. Kaiser Permanente and UCLA Health hire service and patient service representatives to work the phones and front desks at clinics from West LA to Westwood.
Language matters here. More than half of city residents speak a language other than English at home, and health plan postings list bilingual ability in Spanish or another threshold language as highly desirable. The city minimum wage of $18.42 an hour sets the floor, and most health care service roles post well above it.
Top Los Angeles Employers Hiring Customer Service Representatives
These Los Angeles employers have posted customer service and contact center roles on their own career sites:
- L.A. Care Health Plan - the county's public health plan hires Contact Center Representatives onsite downtown, with evening, weekend and holiday shifts.
- Cedars-Sinai - the Beverly Grove medical center hires Patient Access Reps for its contact center, with remote work possible after training.
- Kaiser Permanente - hires Service Representatives to greet members, register patients and answer phones at the West Los Angeles Medical Center.
- UCLA Health - hires Patient Service Representatives who handle phones, patient messages and check-in across its West LA and Westwood clinics.
- R.W. Zant - the Los Angeles food distributor hires onsite Customer Service Representatives to take phone and email orders from restaurant customers.
Customer Service Representative Salaries in Los Angeles
- Entry level: about $18.50 to $22 an hour, at or above the city minimum wage.
- Experienced: roughly $23 to $30 an hour, the range most health plan and hospital service roles post.
- Senior: $30 to $38 an hour for senior patient access and specialty contact center reps.
These are estimates built from local postings and federal wage data for the Los Angeles metro, where the median customer service rep earns about $23.48 an hour. Health care roles post the highest ranges, and large employers such as L.A. Care and Cedars-Sinai grade reps by level. Bilingual ability, evening and weekend shifts, and specialty knowledge such as insurance eligibility or medical scheduling move pay up the range.
How to Become a Customer Service Representative in Los Angeles
California has no state license for customer service representatives. Most employers ask for a high school diploma or GED, solid computer skills and some experience dealing with the public, and they train new hires on their own systems. If you want a credential first, Los Angeles Valley College offers a General Office Assistant certificate through its Computer Applications and Office Technology department, and Evans Community Adult School downtown teaches keyboarding and Microsoft Office courses. The city's 14 WorkSource Centers also help with resumes, interview prep and job matching at no cost.
What the Job Involves
Customer service representatives answer calls, emails and chats, look up accounts, explain benefits or orders, schedule appointments, and log every interaction in a customer or patient system. In health care the job adds insurance verification, patient registration and routing calls to nurses or billing. Reps work to quality and call-time targets and pass harder problems to supervisors.
Skills Employers Look For
- Clear, patient phone and writing skills
- Bilingual English and Spanish, or another language common in LA
- Fast, accurate typing and data entry
- Comfort with CRM, scheduling or electronic health record systems
- Calm de-escalation of upset callers
- Reliable attendance for shift-based schedules
Career Path and Advancement
In Los Angeles the ladder usually runs from representative to senior or level II and III rep, then to lead, quality auditor, trainer or supervisor. L.A. Care posts Contact Center Representative I and II levels, and Cedars-Sinai runs Patient Access Rep II and III grades, so moving up inside one employer is common. Reps with health plan experience often move into appeals and grievances, provider services or care coordination.
Related Careers in Los Angeles
If customer service appeals to you, these related Los Angeles roles are close matches:
Frequently Asked Questions
Do you need a license to work in customer service in Los Angeles?
No. California does not license customer service representatives. Employers look for a high school diploma or GED, computer skills and customer-facing experience, and they train you on their own systems.
How much do customer service representatives make in Los Angeles?
The metro median is about $23.48 an hour. New reps generally start around $18.50 to $22, and experienced reps at health plans and hospitals often earn $25 to $38 an hour.
Does speaking Spanish help you get hired?
Yes. More than half of Los Angeles residents speak a language other than English at home, and health plans such as L.A. Care list bilingual ability as highly desirable. It widens the number of jobs you qualify for and can move you up the pay range.
Are there remote customer service jobs in Los Angeles?
Some. Cedars-Sinai's patient access contact center roles start onsite and can become remote after training, while L.A. Care's contact center roles are onsite downtown.
What hours do customer service reps work in LA?
Hospital clinics mostly run daytime shifts, while health plan contact centers can include evenings, weekends and holidays. Front desk roles follow clinic hours, and on-call roles fill gaps as needed.
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