Customer Service & Call Center Jobs in Los Angeles, CA
In Los Angeles the phones that never stop ringing belong to hospitals and health plans, from L.A. Care's contact center downtown to the patient access teams at Cedars-Sinai. The guides below cover every customer service and call center role in Los Angeles, who is hiring and what it pays.
Why Customer Service & Call Center Work Is Different in Los Angeles
Customer service in Los Angeles leans hard on healthcare. L.A. Care Health Plan runs a contact center from its downtown offices and staffs Community Resource Centers in Metro LA, South LA and East LA. Cedars-Sinai in Beverly Grove runs patient access contact centers for its specialty clinics and cancer center, UCLA Health hires patient service representatives across West LA, Westwood and Santa Monica, and Kaiser Permanente staffs service representatives and switchboard operators at its Sunset Boulevard and West LA medical centers. Behind those front lines sit hospital billing offices that hire collectors to work insurance claims and patient balances.
The rest of the market is spread across universities, tech and distribution. USC hires computer services consultants at University Park, UCLA hires technology consultants in Westwood, and a food distributor like R.W. Zant takes phone and email orders. Language is the local edge: more than half of city residents speak a language other than English at home, and L.A. Care lists bilingual skills in a threshold language as highly desirable. Pay sits above the state floor, since the City of Los Angeles minimum wage is $18.42 an hour, and many hospital roles in these guides are posted well above that.
Top Customer Service & Call Center Employers in Los Angeles
These employers have posted customer service, contact center, support or collections roles in the Los Angeles area on their own career sites:
- L.A. Care Health Plan - the public health plan hires Contact Center Representatives I and II for its downtown contact center.
- Cedars-Sinai - hires Patient Access Reps for its contact centers plus Fin Care Specialists and collectors in patient financial services.
- UCLA Health - posts patient service representatives for West LA clinics and hospital customer service collections roles.
- Kaiser Permanente - hires service representatives at West LA Medical Center and communications operators at Los Angeles Medical Center.
- USC - hires computer services consultants for campus technology support, and Keck Medicine of USC hires collectors for its billing office.
- Planned Parenthood Los Angeles - posts onsite desktop technician roles at its downtown office.
- R.W. Zant - the food distributor hires customer service representatives to take phone and email orders.
Customer Service & Call Center Career Paths in Los Angeles
- Customer service and patient access - Customer Service Representative. The broadest entry point, covering health plan contact centers, hospital patient access and distributor order desks.
- Technical support - Technical Support Representative. For people who like fixing things, with university IT desks and downtown nonprofits hiring desktop and help desk staff.
- Billing and collections - Collections Representative. Built on hospital revenue cycle offices and credit unions, where phone skills meet insurance and payment rules.
How to Start a Customer Service & Call Center Career in Los Angeles
- High school diploma or GED - the baseline on nearly every posting, usually with one year of customer-facing experience.
- Bilingual skills - not a license, but a real hiring edge in a city where more than half of residents speak another language at home.
- CompTIA A+ - preferred for technical support; Los Angeles Trade-Technical College's Information Technology certificate in downtown prepares students for it.
- Medical Office Administration - LAUSD's Los Angeles Technology Center on West Washington Boulevard offers a tuition-free, 450-hour program in insurance, billing and coding for patient access and collections work.
- Office skills certificates - Los Angeles Valley College offers General Office Assistant and Computer Applications Specialist certificates.
- WorkSource Centers - the City of Los Angeles runs 14 WorkSource Centers for resume help, interview practice and job matching.
None of these roles needs a state license in California. Collection agencies are licensed by the Department of Financial Protection and Innovation, not their employees, so the credentials above are employer preferences rather than legal requirements.
Customer Service & Call Center Salaries in Los Angeles
- Entry - about $19 to $25 an hour for customer service representatives and order desk roles.
- Mid - about $25 to $38 an hour for hospital patient access, contact center and collections roles.
- Senior - about $38 to $50 an hour for university technical support consultants and senior hospital collectors.
These are estimates from posted ranges and federal wage data, which puts the metro median near $23.48 an hour for customer service representatives, $27.62 for bill and account collectors and $36.09 for computer user support specialists. Hospital and university ranges run above the distributor roles in these guides, and some hospital contact center roles allow remote work once training is done.
Frequently Asked Questions
Do you need a license for customer service jobs in Los Angeles?
No. California does not license customer service representatives, call center agents, technical support staff or collectors. Employers look for experience, clear communication and, often, a second language.
How much do customer service jobs pay in Los Angeles?
Most entry roles start around $19 to $25 an hour, and the City of Los Angeles minimum wage is $18.42. Hospital contact center and collections roles commonly post $25 to $38 an hour, and senior technical support and collections roles reach about $50.
Which employers hire customer service workers in Los Angeles?
Health systems and health plans stand out. L.A. Care, Cedars-Sinai, UCLA Health and Kaiser Permanente all post contact center, patient access or service representative roles, and USC and UCLA hire technical support staff on campus.
Can you work from home in a Los Angeles call center job?
Some roles allow it. Cedars-Sinai lists patient access contact center roles that become remote-eligible after training, while L.A. Care's contact center roles are posted as onsite in downtown Los Angeles.
Does being bilingual help you get hired?
Yes. More than half of city residents speak a language other than English at home, and employers such as L.A. Care list a threshold language as highly desirable.
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